The general conditions of sale are intended to govern exclusively all the contractual relations between the designated airline under Article 1b below CELMA called to the other, by any person or entity hereinafter "Customer" wishing to make a purchase via the Internet exoplantus.fr/.com/.eu/.be/.es/.it/.de
CELMA Sàrl with a capital of € 8000.00 - registered with the RCS Mulhouse
under No. 524 396 967
Registered office: 17 avenue du Luxembourg - 68110 ILLZACH France -
Tel: +33 (0) 6 08 58 49 98
Siret: 524 396 967 0001 9
VAT no Intraccomunautaire: FR0252439696700019
These general conditions of sale apply to all items for sale on Internet sites whose root is exoplantus.fr/.com/.eu/.be/.es/.it/.de and are reserved for customers over 18 years who have full legal capacity. The acquisition of a good or service through this site implies an acceptance by the Customer of these terms and conditions of sale. These terms and conditions shall prevail over CELMA. Failure on the part of CELMA to any of its obligations outlined in these terms and conditions of sale, shall in no way be interpreted by the Client as a waiver of the conditions of sale. Such conditions may be subject to update or change without notice. The applicable conditions are then those in effect at the time of the contract, ie the day of registration of the order. Customer may refer simply, freely and at any time these terms and conditions of sale by clicking on the link Terms "General Conditions of Sale" in a computer format for the printing or saving it.
The articles and promotions offered by the websites of CELMA whose root is www.exoplantus.fr / com .... etc ... etc ... are only within the limits of stocks available for bids until the end of their validity. The terms mentioned in the ordering are indicative and depend on particular suppliers own deadlines and / or manufacturers. Under these conditions, the unavailability final or whether to postpone the time of availability does not in any way engage the responsibility of CELMA, nor that it can not open any right to compensation or damages in favor of consumer. In case of temporary unavailability of a product, CELMA will endeavor to inform the buyer via e-mail and offer a refund or exchange against another article, according to the wishes of the buyer.
Items offered for sale by CELMA comply with standards applicable in France. We can not be held responsible for failure to comply with the legislation of the country where the items are delivered. It is the client to check with local authorities the possibilities of importation or use of items or services that it plans to order. CELMA its determination to be the most accurate and best meet the real products. Items such as photographs, graphics, text and information accompanying the articles are not contractual. Thus, we can not be held responsible for any changes in the products presented. The selection and purchase of the items are the responsibility of the Client. The inability to use the purchased item for any reason whatsoever, without liability of CELMA.
Prices shown on the site are in Euros and include all taxes (French VAT included). Any changes to the rate of French VAT will be reflected in the price of items presented on the site. Prices do not include postage and packing are charged to the client and which will be specified when registering the order. Prices shown may be modified by CELMA at any time, in part because of introductory offers, promotions or sales.
In all cases, the contract of sale is considered final and concluded that when the consumer's account debit cards for payment, the date of receipt of the transfer in case of bank transfer, and that of cashing the check for payment by check.
The controls are carried out exclusively on all websites whose root is: exoplantus.fr/.com/.eu/.be/.es/.it/.de and so on. If the Customer wishes to order, it will perform as indicated provided to it online, a form made available where it would include the information necessary to identify and in particular: name, address, No. Phone (optional), email and shipping address.
The items offered for sale come with a description. Consumers wishing to purchase one of these items can then select the reference quantity and click the "order" button, which will automatically add the article to his shopping cart already contains, if any other items previously selected by itself. The customer has chosen the papers presented, definitively confirm his order, given a summary displayed on the screen by "clicking" to demonstrate its commitment and acceptance of the conditions of sale. From that moment the order is registered and is irrevocable on his part. Any order placed with CELMA, through all its websites whose root is exoplantus.fr/.com/.eu/.be/.es/.it/.de will be confirmed to the Client by sending an order confirmation number assigned to an order and, as soon as possible by email.
In addition, we advise customers ordering directly on the websites of CELMA whose root is exoplantus.fr/.com/.eu/.be/.es/.it/.de to save or print a copy of the order until receipt of the e-mail order confirmation sent to the customer by CELMA. No order cancellation will be accepted without the prior consent of CELMA.
The provisions of this Article shall not prevent the legal warranty for latent defects, as defined in sections 1641 of the Civil Code, when the product is sold to a consumer or a non-professional
Payment and security:
On settlement of the order, the customer will have the choice between the following payment methods:
- Payment by credit card (unless the server is unavailable) or Paypal
- Payment by check
- Payment by bank transfer.
- Arrangements for payment by credit card: The customer can pay for purchases directly from the site.
The credit card payment is secured by an intermediary, therefore CELMA can not access the card number of the customer. CELMA has chosen to partner because of its proven reliability, systems Paypal, Moneybooker / Skrill. Or other secure electronic payments player set up by CELMA.
Terms for payment by check:
The client can send by mail a check, made out in euros payable to CELMA, accompanied by a photocopy of the passport of the customer or his identity card at the following address: CELMA - Customer Management - 17, avenue du Luxembourg 68110 ILLZACH France. The check will be deposited in the bank for collection, upon receipt. The client may also accompany this command to another command, settled by the methods listed above. For all methods of payment, the amount of purchases must be paid in full and in a single day of the order. Orders will be validated and processed, after acceptance by the concerned branch (for payment by credit card, Visa, Eurocard or Mastercard) or after receipt of payment (for bank checks). CELMA reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card and / or any other payment by certified financial institution, or in case of payment dispute and / or fraud and to prosecute the author of the latter.
We ship the items in metropolitan France, overseas departments, Corsica, Monaco, and in all European countries. Deliveries are made after payment of the order.
CELMA book with providers selected by the customer at the time of signing the order with or without insurance.
Information: Items will be delivered Monday through Friday, except holidays, at the address specified by the customer, when placing his order. Thus, the coordinates supplied by the customer are believed to be accurate and does not, in case of dispute, the responsibility for CELMA. Delivery time: The average delivery time is 2 to 10 days (unless otherwise stated on the site or time of availability indicated on the articles). We do not offer partial delivery, the delivery time will be the section with the delivery time the longest in the order.
Shipping costs are not specified by article, but appear on the cart summary. Any sale to a country other than France puts the customer in a position of importing. As a result, the customer will under his sole responsibility of the input items in the country of destination, make all necessary arrangements and will pay all taxes, customs duties or import and more generally are at related pay.
Reception of products:
CELMA advises its customers to immediately check the condition of goods received and their compliance with the order. Once the proper signed CELMA consider that the client has made the inspection. If the package is too damaged, the buyer must refuse the package and the declaration by mail or carrier.
All claims relating to an inaccuracy in quantity, a defect of the delivered goods, where the order confirmation by the seller, must be made in writing within 48 hours upon receipt of goods. After this period, the claim can not succeed. In case of non compliance of articles, we ask the customer to inform us by mail before his removal, resulting in a tracking number back. The return must be made within 7 working days of receipt at the headquarters of the company ..
Items will be returned in full, in perfect condition and in original packaging. They will be checked upon receipt before refund form to have. The return must always be sent by Colissimo or other means to monitor this one.
The provisions of this Article shall not prevent the legal warranty for latent defects, as defined in sections 1641 of the Civil Code, when the product is sold to a consumer or a non-professional.
In all cases, CELMA not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility for CELMA being systematically limited to the value of the product in question, value at the date of sale and with no possibility of appeal to the brand or manufacturer of the product. The customer benefits from the statutory provisions relating to the guarantee against hidden defects under Article 1641 of the Civil Code.
The items ordered remain the property of CELMA, until the client meets its obligations, including that he carries out the full payment. Once the transfer of ownership, the risk of loss, theft or damage to goods shall be borne by the customer. In case of failure on the part of the purchaser, to any of its obligations, the sale will be canceled automatically and without warning. Products must be returned to CELMA within a period of 48 hours.
The customer has a withdrawal period of 7 days under the provisions of Articles L.121 20 and following of the Consumer Code, to exercise his right of withdrawal without any reasons, from the date of receipt of order. The shipping and return will be borne only by the customer. The return request must be made by post to which our answer back with a number of good returns.
The articles must be returned in perfect condition and in original packaging (including accessories and records) at the headquarters of the company CELMA.
The RMA number must be clearly written on the outside of the package. If this is not the case, it will automatically be refused.
Refunds will be made in the form of having, within 14 days of receipt of your return. When returning a product damaged, incomplete, damaged product box or it will not be exchanged or refunded. The amount of original shipping cost is not refundable since delivery was made.
CELMA is committed to protecting the privacy of the customer from placing an order on its website. Therefore, CELMA processes information concerning the strictest confidentiality. These data are provided only for the purpose of making delivery of items ordered on the site, and are made mandatory for processing of their orders and checks may be conducted to better fight against fraud. According to the law of January 6, 1978, relating to information and freedom, the customer has a right to access and restriction of their personal data. Thus, for any addition or correction, just send us the new data or by email at: firstname.lastname@example.org E.mail address or other CELMA that will establish, either by letter to this address headquarters of the company CELMA. CELMA will not disclose your personal information to third parties except for third parties responsible for the verification of mandatory data provided at the time of the order.
CELMA in the process of selling online is only bound by an obligation of means, the responsibility can not be held liable for damages resulting from the use of the Internet using the example, data loss, intrusion, virus, or other unintended problems.
CELMA society is not responsible for packages lost by the carriers, the transfer of ownership of the goods being made for the delivery of care packages by Coliposte or Post or any other agency of transport of goods. However the company will replace free CELMA lost orders by carriers in case the client would have opted for a boldly colissimo (delivery against signature).
All different for training, implementation and termination of contractual obligations between the parties that may result in a settlement will be subject to the jurisdiction of the Court of jurisdiction the responsibility of the registered office of the company CELMA, the seller, and this whatever the conditions of sale and method of payment accepted, even in cases of appeal or multiple defendants, the seller reserves the right to appeal to the Court having territorial jurisdiction to which the headquarters of the buyer. This agreement is governed by French law. In case of dispute, French courts will have jurisdiction.